Frequently Asked Questions
Everything you need to know about your Nana Jacqueline experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping times vary by location, usually arriving within 7-14 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain delicate items and sale pieces may be final sale.
How do I determine my size?
Each product page features a detailed size guide. Our designs often follow a slim-fit silhouette; if you are between sizes, we recommend sizing up for the best fit.
Do you offer international shipping?
Yes, Nana Jacqueline ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific destination.
How should I care for my silk and velvet garments?
To preserve the luxury quality of our fabrics, we recommend dry cleaning only for all silk, lace, and velvet pieces unless otherwise stated on the care label.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You may request a cancellation within 1 hour of purchase by contacting our customer service team.